When your original provider is gone, the promise isn't.
Across Canada, we acquire the servicing rights to extended protection contracts on rental furnaces, air conditioners, and water heaters. When the company that originally sold you that contract is no longer in business, or your payment term has ended, we are the company that honors what was promised.
Which of these describes your situation?
Your contract has been transferred to us.
If you received a letter, email, or notice that the servicing of your rental equipment is now the responsibility of True North Home Protection, you are in the right place. Nothing about your equipment, your home, or the protection you were promised has changed. The company answering your call has. Read on, or call us at 1-800-PROTECT and we will walk through your specific contract with you.
Your equipment has stopped working.
If your rental furnace, air conditioner, or water heater has failed and you cannot reach the company that originally installed it, there is a reasonable chance we now hold the servicing rights to that contract. Call 1-800-PROTECT with the model and serial number visible on the equipment. We will check our registry while you are on the line.
A contract that follows the equipment, not the company.
When you signed your original rental agreement for a furnace, an air conditioner, or a water heater, you were promised more than the equipment itself. You were promised that someone would service it for the life of the contract. Repairs covered. Parts covered. A technician on the line when something went wrong on a Sunday in February.
That promise is a legal obligation, attached to the equipment in your home. It does not vanish if the original company is acquired, exits the Canadian market, or ceases trading. Under the terms of most rental contracts, the obligation transfers to whichever party holds the servicing rights.
We are that party for a growing number of homeowners across Canada. We acquire portfolios of extended protection contracts from exiting providers, from manufacturers winding down their direct-to-homeowner programs, and from rental companies that have reached the end of their original payment term but still owe service.
When we take over a contract, we honor it on the terms it was originally written. The same coverage. The same response. No new paperwork. No premium increase. Same obligation, new company on the other end of the phone.
We acquire the contract.
We negotiate directly with the exiting provider, the manufacturer, or the rental company. The contract and the obligation it carries transfers to us.
We notify you.
You receive a letter, and where we have it, an email. The notice identifies your equipment, the original provider, and the terms we have inherited. Nothing you need to sign. Nothing you need to do.
We service the equipment.
From that point forward, when something goes wrong, you call 1-800-PROTECT. We dispatch a technician from our vetted Canadian network.
What homeowners usually ask first.
I never agreed to this transfer. Is it legal?
Yes. Service obligations attached to rental and protection contracts transfer with the contract itself, the same way a mortgage can be sold from one lender to another. The terms of your protection do not change. You retain every right the original contract gave you.
Will my monthly payment change?
No. We honor the price, the term, and the coverage exactly as written in your original agreement. If your original contract had reached the end of its payment term, you owe us nothing, we service the equipment under the warranty terms that survive the payment period.
Do I have to use your contractors?
For covered repairs, yes, the same way you would have used your original provider's network. Our network is national, vetted, licensed, and insured. Most homeowners find the response time noticeably faster than what they were used to.
My original provider is still in business but stopped responding to me. What do I do?
Call us at 1-800-PROTECT with your model and serial number. If your contract is in our registry, we can confirm immediately. If it is not, we can often help you locate the responsible party, and if no responsible party exists, we will tell you that honestly.
Can I cancel and switch to your flagship plan instead?
In most cases, yes. Once your original contract has run its course or been mutually released, our flagship plan is available at a flat $89/month, with broader coverage than most rental contracts carry. We can walk you through both options without pressure.
What happens when my equipment finally fails for good?
We will service it as long as the contract requires. When replacement is the right answer, we will tell you so plainly, and we can quote a replacement on transparent terms, or refer you to any installer of your choosing. You are never locked in beyond the contract you originally signed.
If you are unsure whether your contract is with us, call.
1-800-PROTECTHave your equipment model and serial number ready. The service tag is usually on the front panel or inside the access door.